Job Overview
We are seeking a dedicated and organized Service Dispatcher to join our team. The ideal candidate will be responsible for coordinating and scheduling service calls, ensuring timely responses to customer requests, and managing the logistics of our delivery operations. This role requires strong communication skills and the ability to multitask in a fast-paced environment. A background in transportation or logistics is preferred.
Responsibilities
- Schedule and dispatch service calls to appropriate personnel based on customer needs and technician availability.
- Monitor service requests and ensure timely completion of tasks.
- Communicate effectively with drivers, technicians, and customers to provide updates on service status.
- Maintain accurate records of service calls, customer interactions, and technician assignments.
- Coordinate with drivers for route planning and delivery schedules, ensuring efficient use of resources.
- Assist in resolving any issues that arise during service operations, including delays or equipment malfunctions.
- Utilize dispatch software to track deliveries and manage fleet operations effectively.
Requirements
- Previous experience in dispatching or logistics preferred.
- Familiarity with commercial driving regulations and freight operations is a plus.
- Skills in operating various types of vehicles including forklift, roll-off truck, refrigerated trailer, and tractor-trailer are advantageous.
- Ability to navigate manual transmission vehicles is preferred.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent verbal communication skills for interacting with customers and team members.
- Proficiency in using computer systems and dispatch software for tracking deliveries and managing schedules.
Join our team as a Service Dispatcher where you can contribute to our commitment to exceptional customer service while developing your skills in a dynamic work environment!
Job Type: Full-time
Pay: $3,500.00 - $15,000.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Supplemental Pay:
- Detention pay
- Extra stop pay
- Layover pay
- Safety bonus
- Signing bonus
Trucking Driver Type:
- Company driver
- Solo driver
- Team driver
Trucking Route:
- Dedicated
- Local
- OTR
- Regional
Work Location: Remote
