Job Description
Job Title: ROUTE SPECIALIST
Industry Code: Wholesale Trade 424000 Non-Durable Goods
Job Code: A9E53-1031(05)
FLSA Status : Non-Exempt (FWW)
Department of Labor: 53-3031 Drivers/Sales Workers SOC 913
Description: Drive truck or other vehicle over established routes or within an established territory and sell or delivery goods such as food products. May also take orders; collect payment, or stock merchandise at point of delivery.
Summary: Services, orders, and delivers products to customers byperforming the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Services customers assigned to route based on scheduled time-stopped ranking. Must adapt to any changes in work assignments as well as supporting organizational restructuring efforts.
- Follow accounts receivable guidelines set by trade/customer when checking in orders (DSD, PO#, Military, Receipt, or Stamp) with customer.
- Ensures all deliveries are properly worked by stocking our designated shelves and displays; ensuring that back stock be properly broken down and placed on appropriate pallets, bunkers, or trailers in an organized fashion; gather all shells/flats, pallets to be picked up and loaded, and damage or out of date be bundled and picked up; and then review our promotions and new sales orders with the necessary managers at our customers location before finalizing the order and delivery sheet.
- Communicates with each account: new product offering(s), sales events/promotions, and display opportunities.
- Audits and pulls out-of-date or damaged products and rotates product in order to maintain the freshest product level possible on a regular basis.
- Responsible to pick up shells/flats and pallets from customer location and return to our warehouse for recycling program.
- Inspects and reviews daily route paperwork to ensure accuracy. Records and reviews delivery of product/merchandise, compares record with product/merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels. Inspects product/merchandise to ensure it is correctly priced and displayed.
- Listens to customer complaints, examines returned product/merchandise, and resolves problems to restore and promote good public relations.
- Assists sales workers in completing difficult sales, placing displays or coolers, and perform resets.
- Ensures all deliveries are properly worked, stocked, displays set, promotions executed, back stock broken down and placed in proper areas in organized fashion, shells/flats picked up and recorded, damage or out of date picked up, recorded, and properly discarded, and any other issues related to the delivery, customer service, sales, and employment of this team.
- Communicates issues, problems, or opportunities with sales and delivery team as well as management.
- Follows all company policies and procedures set forth by management.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); and two years of route sales experience, preferably conventional route experience and/or training; or equivalent combination of education and experience.
Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft (Word, Excel, Outlook) and Encompass handheld accounting software.
Certificates and Licenses: Class A/B CDL License meeting acceptable criteria is preferred. Some Route Specialist positions only require a Class C/D license.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to wet or humid conditions (non-weather). The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance.
Background Requirements: Employee must pass background check, motor vehicle driver check, drug screen, and agility test.
